Refunds and Returns

Returns

 

We are happy to accept returns in the case of defective or incorrect items on non-custom items only.  Returns must be made within 30 days of purchase.

 

Please note:  Your item was hand-crafted, and perfection is just a dream with hand-crafted items.  I work hard to maintain consistency with the photos on the site, but there may be some variances.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Contact me at hello@midnightscentworks.com to initiate the return process.

 

NOTE:  There are no returns on custom soap shower favors.

 

Refunds and Cancellations

Once your return is received and inspected, you will be notified via e-mail.  If the item is indeed defective, a credit will automatically be applied to your credit card.

 If you are cancelling a custom order, you will receive a 50% refund only.

 

Exchanges

 

I only exchange items if they are defective or damaged. 

 

Shipping

 

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.